Excellent service

They did a great job helping me!!!!

I called and let them know i moved and to change the address on my renters insurance. The bill showed my new address so I thought it was all good. Until 5 months later i was looking through the pages and saw physical address was still my old address. I couldnt beleive it. I emailed them and heard nothing back, i texted them heard nothing back I called but could not speak to Shuree Hix she was either not in the office yet or they would say shes not in today. Her office says i changed the MAILING address myself online and they dont have a lease agreement. That may be but I called them to change the physical address,I TOLD THEM I MOVED AND GAVE THEM MY ADDRESS. My bill showed my new address so I thought all was good but you had to look deeper to see where it said physical address how stupid. I was assured the premium would stay the same and it did. they never asked for a lease agreement. I said i will give you one they said no and you arent getting any money back and your policy is canceled as of the 9th. Well ive paid thru the 9th of next month, what about that money? So i insured someone elses property while i was uninsured and they wont take any of the fault. Good thing my house didnt burn down. They sure answered me when i was inquiring about insurance through them but when I wanted to cancel it was krickets.. They stole from me and I have nothing nice to say about this incompetent, fraudulant company. Look at yalls papers is all im saying,make sure they are in order, they are sneaky.

I was very pleased with the assistance Michael Hartling provided in changing my auto and home policies. Being on a very fixed income I needed to find a better affordable policy arrangement. Michael was quick and thorough in responding to my requests. He was able to offer a policy that is well within my budget. Very much appreciated.

Tara is awesome! She worked with my schedule to give me a quote, get payment and documents taken care of. Returning customer!